🎽 Deutsche Bahn Customer Service Email

Robin-Zug stands for fairness: we keep a flat service fee only if you get compensated. Deutsche Bahn transfers your full compensation to your bank account. At least your first claim is free. Afterwards, a service fee shall be paid at the claim submission. 69 cents for a claim related a season ticket valid only for the regional traffic. The QR code is the most important element, because it’s the part that must be scanned by the conductor to validate your ticket. So, as the text indicates, “Please don’t bend the barcode!”. Before you travel, make sure to check www.bahn.com for possible timetable changes, or call +49 1806-99-66-33. Their customer service is nothing short of appalling.I have been trying to change a… I have been trying to change a reservation for a return train journey from Berlin to Leipzig in February, 2023 for month now. Despite three online enquiries with the same automatically generated reply:-Dear customer, Thank you for your email. We will answer At this point I am just really frustrated at the whole thing and want to make a formal complaint. Here are some possible solutions for this. I agree that they are not properly documented, let alone in English. You can write to BahnCard service ( bahncard-service@bahn.de) if the card has not arrived after a few days. In the 2009 fiscal year, the sales revenue of the DB group was about EUR 29.3 billion, and the operating result, adjusted to reflect special effects (EBIT), was about EUR 1.7 billion. “As an innovative, service-oriented enterprise we regularly conduct passenger surveys, because our customers’ opinions are important to us. Find your Deutsche Bahn booking number on your ticket/s (note that it is different from your Rail Europe booking number, which starts "LO-"). Deutsche Bahn order numbers (Auftragsnummer in German) are typically 6 letters e.g. VTRBTM. 3 Follow this link to the Deutsche Bahn online refund form. Click "request a refund". 4 I was in Ireland last weekend and marvelled at the wonderful service in various industries there. People are just nicer in general. I've been in Germany for about 11 years now during which time I've seen climate change, shopping times change, governments change but one thing is consistent, customer service in general sucks donkey balls. The requirements for invoicing are described in detail on Deutsche Bahn’s. 1. Each Invoice Must Refer To Just One Order. Yes, that means collective invoices for numerous orders are NOT accepted. And it doesn’t matter how many invoices you need to send to them. The same rule applies if you have 2 orders or 100 orders to send to the Deutsche DB Group is a leading provider in the mobility and logistics sector, and primarily consists of the integrated rail system and the two major international subsidiaries DB Schenker and DB Arriva. The integrated rail system includes our passenger transport activities in Germany, our rail freight transport activities, the operating service units The Shared Service Center (SSC) is the partner for accounting excellence for the entire DB Group. It integrates all four main accounting processes from across the Group – accounts payable, accounts receivable, fixed assets and general ledger activities – and performs them centrally. The DB SSC Germany in Berlin will take over all the tasks in the DB Navigator, go to My Bookings and swipe the screen down. Alternatively, use the plus symbol to add your ticket by using the booking reference code; if this doesn't work, contact the customer support and tell them your DB profile number (visible one once logged into the DB Profile). They should be able to tell you if your ticket was booked. How to get your Rail&Fly ticket. Booking. Book "Rail&Fly" with your travel agency or via the airline’s website together with your flight. Check-in. Check in for your train ride on rail-checkin.com. Download your ticket. Download your Rail&Fly ticket directly. In addition, the ticket will also be sent by e-mail to the e-mail address you provided. How to reach us by phone, e-mail or online form. Get in touch Contact by phone Do you have any questions for us? Here you will find the relevant telephone numbers and contact addresses. To the telephone numbers and contact addresses Use our online forms General questions about booking Requesting compensation Lost & found service Passengers requiring assistance should contact the Mobility Service Centre to plan their trip. They can be reached by calling +49 (0) 180 6 51 25 12 between 06:00 and 22:00. For passengers using a wheelchair, dimensions should not exceed 120 cm in length and 70 cm in width in order to fit in the lifts, doors and aisles. To call from other European countries, see the contact numbers here. Deutsche Bahn (German Railways) have an English-speaking phone number, as well as numbers for information & tickets in several other European languages. Calls are handled by English-speaking staff at DB's call centre in Berlin. .

deutsche bahn customer service email